Chui (East) Team T-Shirt

1. Change of Mind

Under Australian Consumer Law, we are not required to provide a refund or exchange if you change your mind after purchasing. However, if the item is still in its original condition (unworn, unwashed, with tags attached), we may offer an exchange for a different size or team. Return shipping costs will be covered by the customer in this case.

2. Faulty or Damaged Products

You are entitled to a remedy if the T-shirt:

• Has a manufacturing fault or defect
• Is not as described
• Does not perform as promised

If your T-shirt is faulty or damaged upon delivery, you may request a:

• Replacement
• Repair
• Full refund

To initiate a claim, please contact our support team within 14 days of receiving your order. Be prepared to provide proof of purchase and photos showing the issue with the product.

3. How to Make a Return

To return a faulty or incorrect T-shirt:

• Contact Us via email or phone within 14 days of receiving the item, explaining the issue.
• Return Authorization: We will provide a return authorization and instructions for shipping the item back to us.
• Processing: Once we receive and inspect the returned item, we will notify you of the outcome. If approved, we will process a refund or exchange within 7 business days.

4. Non-Returnable Items

The following items cannot be returned:

• Items that have been worn or washed (unless faulty)
• Items that were purchased on clearance or as part of a special offer
• Personalized or custom items (e.g., custom-printed T-shirts)

5. Return Shipping

For faulty or incorrectly supplied products, return shipping will be covered by us. For exchanges due to sizing or preference, the customer is responsible for shipping costs both ways.

For any further questions regarding our return policy or to initiate a return, please contact our customer service team at [contact details] with your order number and proof of purchase.

1. Shipping Within Australia

• Standard Shipping: AUD 10.00 (7-14 business days)
• Free Shipping on all orders over AUD 100.00 within Australia.

3. Processing Time

• All orders are processed and shipped within 2-3 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding public holidays.

4. Tracking

• Once your order is shipped, a tracking number will be provided via email so you can monitor your shipment status.
• For domestic orders within Australia, tracking updates are typically available within 24 hours of shipping.
• For international orders, tracking may take longer, depending on the destination country.

5. Delivery Delays

While we aim to meet the estimated delivery times, delays may occasionally occur due to:

• Public holidays
• Customs clearance for international orders
• Natural events or unexpected disruptions in shipping services

If you experience any significant delay, please contact our support team with your tracking number, and we will assist you in resolving the issue.

6. Address Accuracy

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for items shipped to incorrect addresses provided by the customer.

7. Shipping Carriers

We use trusted shipping partners like Australia Post, DHL, and other reliable carriers to ensure safe and timely delivery.